Sometimes personal success comes about unexpectedly. Steve Findlay, owner and founder of Findlay Roofing, didn’t set out to be in the roofing business. However, his unexampled background helped to instill his business principles.
“I entered the food industry right out of high school and wanted to own my own restaurant,” he said. “Coming from the food industry where quality and customer satisfaction were huge keys to success, I wanted to bring that into the field that had practically zero of those things.”
The Findlay Standard
Findlay has a passion for having each job done correctly and in the right way. This is one of the reasons that Findlay Roofing has a 10 year warranty, 6-7 years above the industry standard:
“My thought was, if the job is done correctly, there is no reason why it will not last 10 years. We do what we say, when we say we will. Your satisfaction is very important to us.”
Not only is he zealous about the quality of work his company produces, he also stays involved as the owner and founder. He helps to manage the team and pass on the knowledge he has gained from 15 years of corporate experience. When it comes to the day to day, his partner is his go-to.
“It is not easy to find someone that is as dedicated and determined as you are. Tony Wyss was a perfect fit. He brought a lot to the table, but was also eager to learn everything I could teach him.”
When it comes to the other members of the team he admits he and his customers are a little bias.
What About the Customers?
“I put together a great team here at Findlay Roofing. Our customers will agree that we have superstars in all of our divisions.”
As for the customers, he loves to hear from the people who have partnered with his business. Findlay says there is no better feeling than meeting someone on the street who is pleased with the work that was done on their home.
“It’s important that our customers feel that we did exactly what we said we were going to do, and had the same expectations relating to the outcome.”
So what would he say to a customer considering Findlay Roofing?
“Call our referrals. They will tell you we do everything we say we will do. We are the largest residential roofer in Georgia, and that did not happen by accident.”